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Call Center Rep

Randstad

This is a Full-time position in Baltimore, MD posted December 1, 2020.

Call Center Rep**job details:**+ location:Towson, MD+ salary:$17
– $19 per hour+ date posted:Tuesday, January 19, 2021+ experience:Experienced+ job type:Temporary+ industry:General hospital+ reference:AB_+ questions:**job description**Call Center RepMedical Call Center representative to work weekend shift; Weekend Shift hours
– Friday and Saturday 3:00pm till 3:00am, and Sunday 4:00pm till 12:30am.

Call Center Rep will act as the first point of contact and receive inbound contacts (calls, emails, etc.) from patients and physicians requesting services.

Must be able to provide high-quality customer service and direct calls to other departments as needed.Responsibilities+ Call Center Rep will receive inbound contacts (calls, emails, etc.) from those requesting services.+ Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member.+ Provide high-quality customer service on every call.+ Serve as the first point of contact.+ Direct calls to other departments as needed.+ Following up witth calls to ensure inquiries or complaints have been satisfactorily resolved.+ Ability to work shift 1 weekend hours (Shift 1: Friday and Saturday 3pm till 3am, and Sunday 4pm till 12:30am.)+ Perform work on site and independently.The essential functions of this role include:+ working weekendsSkills+ call center (1 year of experience is required)+ Telephone Etiquette+ Customer Service+ Basic Computer Skills+ Active Listening+ Basic Software SkillsEducation+ High School (required)Qualifications+ Years of experience: 1 year+ Experience level:ExperiencedShift: FirstWorking hours: 3 PM
– 3 AMRandstad is a world leader in matching great people with great companies.

Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.

Whether you”re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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