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Customer Service Specialist


This is a Full-time position in Gaithersburg, MD posted June 8, 2021.

Job Description

We are looking for incredible team players to join our Customer Service department. This team makes sure we provide great experience to our customers assisting them with returns, technical support and building customer loyalty. This is not a telemarketer position that would require cold calling or outbound sales calls. We believe that customer experience that is more human delivers better results and this role brings that to life.

Ticket management:

Respond to incoming support tickets in a timely manner

Forward incoming support tickets to the proper department for resolution

Use our internal knowledge base to resolve customer inquiries

Use of your analytical skills and make independent decisions

Phone calls (when necessary):

Proper phone etiquette

Comfortable answering inbound calls

Good communication skills, listening skills, positive attitude and positive language

You will bring:

High school graduate or equivalent

Six months or more of customer service experience

Ability to type 40 words per minute

Proficiency with Gmail, Excel and relevant software

Experience with CRM is a plus!

Candidates with a background in mobile devices are strongly encouraged to apply!

Self-motivation and strong research skills.

Time management skills and ability to build reports on tasks if requested.


… are a good communicator

… have exceptional organizational skills

… are able to multitask in a fast-paced environment

… know the difference between urgent tasks and important tasks

… are part of the solution

have strong attention to detail

As a BuySPRY E-Commerce Customer Support Specialist, you will enjoy:

A fun and encouraging group of individuals

Career advancement opportunities

Continuous training and mentoring lots of learning for aspiring minds

Diverse, inclusive, and community-minded organization

Casual dress code

Free parking

Sick Leave

Paid Time Off

Health Insurance which includes Dental and Vision

Free gym membership

Exclusive access to major retail + travel + entertainment discounts

Compensation and Schedule

Pay starts at $14 an hour, you will be raised to $15 after a month with opportunities for pay to grow based on performance.

This is a full time position on site in our Gaithersburg, Maryland location. Hours are Monday to Friday from 9:00am to 5:00pm EST.

Interviews will be done in person. You can find us on Amazon, eBay and other marketplaces.

BuySPRY is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. BuySPRY makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Keywords: Customer Service, Customer Care, Customer Success, Tech Support, Technical Support, Online Support Desk, Apple iPhone expert.

Company Description

BuySPRY is a rapidly growing e-commerce company located in Gaithersburg, MD. We are dedicated to provide the best quality refurbished mobile devices in the market and have an extensive representation through out several marketplaces. We are a very hard working group of individuals, our office environment is friendly and fun with a casual dress code. Goal oriented and fast paced, we are looking for hard working individuals to continue expanding our business.

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