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URGENT Need – Customer Service Representative

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This is a Full-time position in White Marsh, MD posted July 18, 2021.

We are seeking Customer Service Representatives for our Middle River, MD location.

Must have at least 1-2 year of previous customer service and call center experience.

This is a long term contract based position.

Pay $12-14/hr.

paid on a weekly basis.Essential Duties and Responsibilities include the following.

Other duties may be assigned.

Assists customers with the account opening process Accurately explains the terms/conditions and policies/procedures relating to the account Processes account payments, perform cash out process at end of shift Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer Performs account maintenance, including account changes, adjustments, and statement requests Contacts customers for additional account information Assists in problem correspondence as required Prepares reports including CSR Daily Activity report and cash out reportRequirements:Must be able to submit to and pass a criminal background checkMust be able to submit to and pass drug screeningMust have exception customer service skills Associated topics: clerk, client, customer care representative, phone, platform support, product support, rep, support, technical support, telephone service representative

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