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Contact Center Agent Ii

LifeBridge Health, Inc.

This is a Full-time position in Randallstown, MD posted July 19, 2021.

+ Agent II operates as a high level customer service specialist within LBH’s Contact Center, enhancing at LBH’s engagement efforts.

The agent is skilled to respond to requests from multiple sources including provider practices, general calls in response to marketing activity, service department initiatives, customer request from web forms and other channels.+ In addition to responding to inquiries, the agent also proactively engages LBH customers by initiating post discharge / post visit follow up calls regarding customer satisfaction, provider referrals, and other customer needs as identified.+ Must be able to expertly complete all functions and tasks of the Contact Center Agent I.+ The agent is responsible for being knowledgeable of LBH resources, departments, and services at multiple LBH facilities and assists in maintaining the Contact Center’s knowledgebase.+ The agent also has an active role in maintaining our customer relationship management database and capturing data during the course of their engagement efforts.Job Requirements:+ Formal working knowledge; equivalent to an Associate’s degree (2 years college)+ Requires knowledge of a specialized field+ Experience: 1-3 years

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