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Help Desk

Zachary Piper Solutions, LLC

This is a Full-time position in Baltimore, MD posted December 2, 2020.

Piper Companies is currently performing a search on behalf of a well-known civil engineering company located in Baltimore, MD.

We are currently seeking a qualified candidate for a Help Desk System Admin opportunity.

If you are interested in working with a company that is committed to their employee’s long-term success within the organization than look no further.

As a Help Desk System Admin , you will m anage the entire lifecycle of cases coming into the service center, from intake to resolution, thorough documentation, and reporting.

Attend regular meetings with internal and external stakeholder teams to research the events leading up to the escalation, capture the sequential flow of events, identify the root cause(s) of the issue(s), document the corrective action for each of the root causes, and provide a summary write up that provides insight to help improve workflow, communication, and documentation of our workflows and processes.

We are looking for candidates that have prior experience with 1+ years of relevant experience in Customer Service Help Desk Advocacy role in the IT or HR arena in a Professional environment (Business, Industrial, or Corporate).

Experience in project management, process improvement specific to HR andor IT Experience working in a shared services environment and other elements of service support such as process redesign, call center related systems, and customer or user process design Compensation for the Help Desk System Admin includes bull Salary Range 30,000-36,000 bull Full Benefits Healthcare, Dental, Vision, and Unlimited Paid Time Off Keywords System Analyst, Software Analyst, Impact Analyst, Help Desk, Help Desk Support ,Support, Systems Admin, Systems Administrator, Systems Administration, Sys Admin Troubleshoot, Troubleshooting,Desktop Computing, Computer Science, Implementation, Multi-site, Multi-Server, AD forest, AD forest environment, health, dental, vision, benefits

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