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ServiceNow Administrator

Sharpheads RPO

This is a Full-time position in Laurel, MD posted February 22, 2021.

ServiceNow Administrator Duration Long Term Location Laurel, MD (Remote until COVID-19) bull Duties As ServiceNow Administrator will operate as part of an integrated team to support the current and future operational needs of the project in the cloud instance of ServiceNow.

Provide implementation expertise, and day-to-day operational administration support for the ServiceNow system.

Participate in design, development, and implementation of ServiceNow including, but not limited to core setup, workflow administration, reporting, and data importsexports.

Create, maintain, and enhance team Dashboards and reporting, including scheduled reports.

Overhaul, maintain and enhance Change Management, as well as current connections between ServiceNow and other systems.

TOPR 08-04-21-IT Maintain and enhance future connections between ServiceNow and other systems.

Monitor health, usage, and overall compliance of ServiceNow and its applications.

bull Education Bachelorrsquos degree in information technology or a related field.

bull Specialized Experience 3 years of experience with ServiceNow Administration.

Experience in ITSM, Asset Management, Software, and Change management module.

Experience with ServiceNow upgrades.

Create and configure Business Rules, UI Policies, UI Actions, Client Scripts.

ITIL certified preferred.SDL2017

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