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ServiceNow Business Analyst

JCS Solutions LLC

This is a Contract position in Rockville, MD posted March 19, 2021.

The ServiceNow Business Analyst will formulate and define proposed solutions, scope and objectives with an understanding of applicable business systems and industry requirements. ServiceNow experience is required. Responsibilities: Participates in the development of functional business requirements and helps users assess relative priorities for both business process and technology solutions. Understands business processes and priorities. Evaluates alternative business process and technology solutions, and participates in making technology recommendations to enhance business operations. Develops business and system requirements, functional designs, process flows, and test plans. Conducts system testing and facilitates user acceptance testing. Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. Develops working knowledge of the client’s industry and uses this information to support continuous improvement initiatives. Interfaces with the application development team to validate test results for new applications verifying that they meet the requirements of their business group. Requirements: US Citizenship Public Trust clearance is required 3 years of business analysis experience Degree or equivalent in Business, Information Systems, or Computer Science Prior working knowledge of ServiceNow Experience with Agile Excellent written and verbal communication skills Ability to understand business processes and translate into technical specifications Solid problem solving and analytical skills Ability to work effectively with people at all levels of the organization Client‐focused approach with outstanding interpersonal skills Working knowledge of system development life cycle concepts Experience with Customer Service Management Highly skilled with Microsoft Visio About JCS Solutions LLC: JCS Solutions LLC is an IT Government Contracting company dedicated to providing the highest quality of services and solutions. Our employees enjoy a work culture that promotes innovation, and we’ve been certified as a Great Place to Work JCS Solutions LLC benefits include 401k retirement plans, paid time off, health insurance, dental insurance, vision insurance, life insurance, long term disability, short term disability, and opportunities for professional development. It is JCS’s policy to promote equal employment opportunities. All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. If you require additional accommodation, please contact us at or (703) 596-4556. Powered by JazzHR HzKf9HsdZj

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