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IT Program Manager

Softpros, Inc.

This is a Full-time position in Bethesda, MD posted June 7, 2021.

The Program Manager role within the Project Management Office (PMO) plays a critical role in leading programs with strong focus on strategy, implementation, cross-project and department alignment, overseeing successful delivery of implementations for clients and internal projects. The Program Manager is responsible for establishing and leading strategic initiatives from inception to completion. The Program Manager will lead a cross-functional team and oversee a variety of large-scale, client facing IT deployments. RESPONSIBILITIES Lead and direct one or more large-scale, complex programs often involving multiple internal and external constituents and matrixed partners Be the single accountable party for strategizing, planning, orchestrating, and delivering a given program or initiative Drive and support multiple workstreams to ensure program goals are reached Ensure program end results are of the highest caliber with a clearly articulated scope and quantifiable business benefits Effectively manage and consult with clients on engagements, balancing directive with collaborative communication to ensure products and services meet contractual requirements Oversee and manage 3rd party vendors as needed Serve as a subject matter expert in routinely briefing key stakeholders, including external clients, on different aspects of assigned initiatives Facilitate and drive working sessions with clients and stakeholders to plan initiatives, elicit requirements andor business processes, and guide clients to successful outcomes Chair recurring core program team, regular client team and periodic stakeholder meetings to review initiative progress with key constituents Continuously interact and consult with all functions and levels of management ensuring effective ongoing communications across teams and stakeholders Establish and maintain essential program documentation Define and track project milestones by creating, maintaining, and reporting on an overall integrated program plan Publish regular status reports to ensure the programrsquos overall direction and integrity Ensure program adheres to PMO Standard Operating Procedures (SOPs) Ensure alignment of key program resources both internally and externally Rigorously manage scope to ensure commitments are achieved within agreed timeline, cost, and quality parameters Proactively anticipate and identify risks and issues developing plans and response strategies to manage risksissues to maximize benefits and escalating as needed Establish and manage program budgets, validate financial forecasts, and provide on-going reconciliation of resources and other related program expenditures Coach, mentor and lead teams to greater efficiency and quality while reducing costs in our business environments Make day-to-day decisions in concert with corporate strategy and program objectives Represent initiatives andor the PMO in various project governance and inter-department forums Propose recommendations and adjustments to improve project delivery and the PMO department Effectively manage and prioritize your time to meet deadlines in a fast-paced, high volume environment Travel may be required for project-related client meetings and training (post COVID-19) MINIMUM EXPERIENCE AND EDUCATION REQUIREMENTS Minimum of ten yearsrsquo experience in projectprogram management on software development andor IT projects, or equivalent Minimum of five yearsrsquo experience in an external client-facing role delivering complex software implementations, IT projects, or management consulting services Bachelorrsquos degree in a business-related field or engineering Preferred experience in the pharmaceutical, medical device, biotech or healthcare hub services industries Management consulting experience preferred PMP, CSM, PSM III certification(s) preferred MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS Proven ability to quickly earn the trust of sponsors, and key stakeholders, including clients motivate and mobilize teams set direction and approach resolve conflict deliver tough messages with grace build broad, collaborative networks effectively manage interdependencies and complexities when implementing large, medium, and small initiatives navigate a matrixed organization effectively coordinate and delegate effectively Expertise with stakeholder management Demonstrated strength in applying thoughtful tactics to facilitate sustained buy-in and engagement Self-starter, ability to execute with limited information and ambiguity Excellent problem-solving and critical-thinking skills Comfortable escalating as needed to senior leadership Solid influencing skills Focused and versatile team player that is comfortable under pressure Mastery of clear and precise verbal, written, and group communication at all levels Strong presentation skills Ability to remove barriers and enable teams to complete their objectives Exemplary core knowledge of and expertise in the use of project management methodologies, tools and processes including Software Development Lifecycle (SDLC) and Agile Framework Strong core project management skills including multiple aspects of the Project

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